Privacy Policy

Last Updated: March 2026

At Packers & Movers Patna, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and home/office address provided through our contact forms or quote requests.
• Service Information: Details about your moving requirements such as origin, destination, service type, and preferred dates.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser type (collected via cookies).
• Communication Data: Records of your communications with us via phone, WhatsApp, or email.

2. How We Use Your Information

We use the information we collect to:

• Provide, process, and confirm your moving service bookings
• Send you quotes, invoices, and service-related communications
• Respond to your inquiries and provide customer support
• Send promotional offers and updates (only with your consent)
• Improve our website and service quality
• Comply with legal obligations

3. WhatsApp Communication

When you submit a quote request through our website, your information is sent directly to our WhatsApp number (+91 99559 95638) for quick response. By submitting the form, you consent to being contacted via WhatsApp and phone for service-related communication.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Partners: With trusted logistics partners or associates who assist in delivering our services, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

We use cookies for:

• Remembering your preferences
• Analyzing website traffic (via Google Analytics or similar tools)
• Improving website performance

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Phone / WhatsApp: +91 99559 95638
• Address: Mithapur Bus Stand Bypass Road, Pillar No. 88, Sanjay Nagar, Road No. 10, Patna, Bihar

We are committed to resolving any privacy concerns promptly and transparently.